Returns & Refunds

At Hello Peachiee, we want you to love every piece you receive as much as we do! If something doesn't work out, don't worry — we're here to make the process as smooth and stress-free as possible.

This policy applies to all orders, including subscriptions and one-time purchases.

Got questions? Reach out anytime at contact@hellopeachiee.com. We've got you!

Quick Overview

📅 14-day return window for refunds (from date of delivery)
🔄 Easy & flexible exchanges available
📦 Return shipping is covered by the customer
⚡ Faulty or incorrect items? We'll fix it right away
🎁 Mystery Boxes are final sale (unless faulty)
⏸️ Replacement and exchange orders are paused from the 15th–23rd monthly due to inventory reconciliation
✅ Processing resumes from the 24th of the current month to the 14th of the following month
Start a Return or Exchange

💸 Refunds (Delivered Orders)

You may request a refund within 14 days of delivery.

  • Items must be unworn, unwashed, and in original condition
  • All tags must still be attached
  • Refunds are issued minus original shipping fees
  • Returns are processed after inspection
  • Approved refunds are processed within 5–7 banking days
  • Timing may vary depending on your bank or payment provider
  • You'll receive an email confirmation once completed on our end

🔄 Exchanges (Flexible & Easy)

Need a different size or style? No problem!

  • We'll typically send your replacement item first before requiring the original item to be returned
  • This helps you get your perfect fit faster
  • Because of this, exchanges may be accepted beyond the 14-day window in some cases

📦 Return Shipping

  • Return shipping costs are the responsibility of the customer
  • Applies to both refunds and exchanges
  • We highly recommend using a tracked shipping method, as we cannot guarantee returns without tracking

🔁 Change of Mind, Cancellations & Order Changes

Before Shipping

  • You may request a full refund (including shipping) anytime before your order ships
  • For subscriptions, this is typically before you receive your tracking link (usually between the 1st–15th of the month, but may vary)

After Shipping

Orders must follow the standard return process.

⚡ Faulty, Damaged, or Incorrect Items

If something isn't right, we'll fix it right away! However, please note, all cases are reviewed individually and subject to fair use.

Please email us with a photo of the item and a brief description of the issue. If confirmed, we'll offer a replacement or full refund immediately. No return required in most cases.

🎁 Mystery Boxes

  • Mystery Boxes are final sale items
  • Not eligible for refunds or exchanges unless an item is confirmed faulty

📝 How to Return an Item

  1. Submit a request via our Returns & Exchanges form: Exchange and Return Form
  2. Send your item back (customer covers return shipping).
  3. Please reach out to contact@hellopeachiee.com for the Return Portal information.
  4. Once received, we'll process your refund or exchange.
  5. Returns are processed within 4 business days of receiving your item.
  6. You'll receive an email confirmation once complete.

Ready to start your return or exchange?

Start a Return or Exchange